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Policies

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A Note on Our Policies

Orley wants to provide you with an enjoyable shopping experience.  Below you can find many answers to your questions about purchases and returns, fit and shipping.  If there are questions you still have about any of our products or processes, please do not hesitate to reach out!  Email hello@orley.us and you will hear back within 24 hours.  We always appreciate feedback as well as hearing more about your experience.

Effective Date: 01/01/2015

Orley (“Orley”, “we”, “our”, “us”) and its subsidiary and affiliate companies respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognize the importance of protecting the information collected about them. This Privacy Policy addresses the use and disclosure of personal information we collect from you.

By visiting this Web Site, or providing your information to us, you are accepting the practices described in this Privacy Policy.

Please exit this Web Site immediately if you do not accept this Privacy Policy or are accessing this Web Site in a country or other territory where use of this Web Site is not permitted.

Returns

We want to ensure your complete satisfaction. In order to take advantage of our return policy, you must request a Return Authorization by contacting customer service at hello@orley.us within 14 days of the original purchase date indicated on your electronic receipt. Full refunds are available for items which have not been worn, altered, washed or damaged in any way and which are accompanied by the electronic receipt and Return Authorization.  Please note that refunds may only be issued in the same form as payment and that shipping costs are non-refundable.  Return packages must be postmarked no later than 30 days from the date of original purchase. Items purchased on sale are not returnable.  Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed. Please note items purchased on sale cannot be returned or exchanged. 

Global Checkout and Shipping

We have partnered with Global Checkout to provide an enhanced International shopping experience for our customers in over 200 countries worldwide. For all questions regarding payment, duty and tax, shipping, order status, tracking information and delivery of orders outside the U.S., kindly contact Global Checkout customer support at customerservice@globalcheckout.com or click here for live chat.

Global Checkout is an e-commerce solution powered by comGateway with over a decade of cross-border logistics experience that allows merchants to sell internationally with easy, secure and fast integration. It enables us to offer our international customer with the most competitive international shipping costs, fully landed cost (taxes and duties) at the point of checkout, fraud free payments and multi-language customer support to provide the best international shopping experience to our international customers.

Placing an International Order

  1. Add the items you wish to purchase to the shopping Cart
  2. Click the "Global Checkout” button, you will be redirected to a secured checkout site hosted by Global Checkout
  3. Complete the order by entering your shipping and billing details. You can also select for the taxes and duties (if applicable) to be prepaid or cash on delivery.

Upon completion of the checkout, you will receive order confirmation email from Global Checkout.

To Track Your Order

  • An email with the international shipping tracking number will be sent once your order ships.
  • At any time you can visit track your order by clicking on the tracking number link in the email or by visiting globalcheckout.com (for registered user).

Payment Methods Accepted

  1. Visa
  2. Mastercard
  3. American Express
  4. JCB
  5. PayPal

Duty & Taxes

You can choose to prepay your duties and taxes or select cash on delivery (C.O.D) for your order (if applicable). Should you select the prepaid method upon checkout, we will guarantee that you won't be charged any VAT, duty, taxes or other shipping or customs related fees after your order is complete.

Shipping Options

International orders may be shipped via DHL or FedEx. Please note that all delivery times are listed in business days (Monday through Friday). Most shipping carriers do not ship on major holidays.

International Returns

International Returns are accepted though the duties and import fees are the responsibility of the customer.  Orley will not accept returns for which the import duties have not been pre-paid by the customer.

What Information Orley Collects

Orley collects and stores information from visitors to this Web Site, including those who register their information or who use the online store. For example, when you place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web Site. To serve you better, we may combine information you give us with other information which is publicly available.

We may collect and store certain other information automatically whenever you interact with this Web Site. For example, we may collect your IP address, browser information and reference site domain name every time you visit this Web Site. We also may collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience.

Also, like many Web Sites, we use "cookies", which are files stored on your computer's hard drive by your browser. We use cookies to ascertain which web pages are visited and how often, to make our Web Site more user friendly, and to give you a better experience when you return to the Web Site. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our Web Site. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web Site.

Your California Rights
Orley collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of Orley who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please contact us via email at hello@orley.us, by phone at 646.861.1776 or write to us at the following address:

Orley 
209 West 38th Street, Suite 305
New York, NY 10018

Is information collected from children?

This Web Site is not intended or directed to anyone under the age of 13. We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.

Does Orley share your information with others?
We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web Site except with your consent or as described in this Privacy Policy.

We may engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web Site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

In the unlikely event of a sale of some or all of our business, Orley may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our Web Sites or the public.

Security
The security of your information is very important to us and will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above.

While we implement these and other security measures on our sites, please note that 100% security is not always possible.

Because we are a global company, the data that we collect from you may be transferred to, and stored at, a destination outside the US. Data we collect may also be processed by staff operating outside the US who work for us or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Accuracy and Retention
If you are registered with Orley on our Web Site and would like us to remove you from our list, please contact us via email at hello@orley.us.

Privacy Policy Updates
We may update this Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this Web Site and we encourage you to check our policy periodically. If we make a material change to this Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding this Privacy Policy, please contact us via email at hello@orley.us, by phone at 646.861.1776 or write to us at the following address:

Orley
209 West 38th Street, Suite 305
New York, NY 10018



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